Terms and Conditions

Terms and Conditions

Contact information

The tour is arranged by
Hamlet Tours
Fruebjergvej 3
DK-2100 København Ø
+45 30 700 667
VAT: 30 68 69 50

We always strive for full customer satisfaction. Should you have a complaint please direct it immediately to the driver. Alternatively by contacting us on the same day of the tour:

E-mail: info@hamlettours.com
Telephone: +45 30 700 667


Bookings are accepted up to the start of the tour as long as there are available seats on the bus. Until 10.30pm the night before any available seats may be booked on this website. For same day bookings please call us at 7am when the phone opens to check availability. An online booking is binding as soon as it has gone through and you see the screen with a confirmation. We will also send you a confirmation email.

When should the guest pay?

Online purchase must be paid by credit card upon booking. If you book through a hotel or the tourist information office, you either pay at the hotel or directly to our driver no later than at the start of the tour.


We will refund the full price if you cancel more than 24 hours before the start of your tour. If you cancel later than 24 hours before the start of you tour, there is no refund.

What happens in the event of a dispute?

The guest should contact Hamlet Tours with any complaints. If the guest and Hamlet Tours fail to reach agreement during negotiations, they may approach the Danish Board for Consumer Complaints or a public court of law.

War, natural disasters, strikes, etc.

Both Parties shall be entitled to waive the agreement if the event/arrangement cannot be provided due to acts of war, natural disasters, industrial disputes, road blocks, extended interruptions to the water or energy supply, fire, or other similar major incidents which neither Party could either predict or influence.

The Danish personal data act

The guest consents, through payment, to the processing of personal data by Hamlet Tours. The purpose thereof is to enable the customary guest administration, to ensure that Hamlet Tours has access to reliable personal documentation in the event of an accident, and to administer and process any losses. The data may also be used to inform the guest of insurance and payment services and of travel-related offers. The guest may also be contacted for the purposes of market surveys and reviews.